---
title: Ticket & Chat Bot
description: Submit and track support tickets or chat instantly with our built-in chatbot—fast, simple, and available right in your window.
---

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# New Customer Service Features

![SUPPORTTICK](https://support.jacobsadmin.org/hs-fs/hubfs/SUPPORTTICK.png?width=1024&name=SUPPORTTICK.png "SUPPORTTICK")

## 🎟️ **How Tickets Work**

We’ve added a **ticket system** so you can keep an open line of communication with us.

1. **Submit a ticket** whenever you need help or have a request.
2. **Add updates anytime** — new details, files, or follow-up questions can all go into the same ticket.
3. **Stay organized** — no more hunting through emails, texts, or notes from phone calls.
4. **See progress** — each ticket acts as a progress report so you’ll always know the current status.

Check out the Preview below!

![CHATBOT](https://support.jacobsadmin.org/hs-fs/hubfs/CHATBOT.png?width=1024&name=CHATBOT.png "CHATBOT")

## 🤖 Chat With Our Bot

You can also chat with our **website bot** for quick answers.

1. It’s always being updated with new information.
2. It learns and improves based on the questions you ask.
3. Great for fast help, both in and outside of business hours.

Test it out yourself!

(Look in the bottom right-hand corner of the window!)

## Tickets!

![Sign In](https://support.jacobsadmin.org/hubfs/SIgn%20In.png "Sign In")

![Registration](https://support.jacobsadmin.org/hubfs/Registration.png "Registration")

![Ticket List](https://support.jacobsadmin.org/hubfs/Ticket%20List.png "Ticket List")

![Example Ticket 1](https://support.jacobsadmin.org/hubfs/Example%20Ticket%201.png "Example Ticket 1")